Smart door locks have gained tremendous popularity in recent years, revolutionizing the way we secure and access our homes and businesses. These smart security products – smart door locks offer a convenient and secure alternative to traditional locks, allowing us to enter our premises using various methods such as fingerprints, key cards, PIN codes, or smartphone apps for keyless entry. However, like any electronic device, smart door locks may occasionally experience malfunctions or require a reset for various reasons. Learning how to reset smart door lock is crucial for maintaining the security and smooth operation of your access control system.

In this comprehensive guide, we will explore the process of resetting a smart door lock and provide you with a complete walkthrough to help you regain control and functionality of your lock. Whether you find yourself locked out due to a forgotten password, need to revoke access for previous users, or are encountering unusual lock behavior, you will find the solution here.

Several common situations may require you to reset your smart door lock. Understanding these reasons will help you identify when a reset is necessary and take appropriate action. Here are some of the most prevalent reasons for resetting a smart door lock:

1. Forgotten Password or Credentials

Forgetting your password or other credentials is one of the primary reasons for resetting your smart door lock. Whether it’s a PIN code, a key card, or a fingerprint, when you forget them, resetting the lock is one of the most safety options that can help you create new credentials and regain access to your property.

2. Malfunctioning Lock Behavior

Smart door locks, like any electronic device, can sometimes experience malfunctions or unexpected behavior. This might include the lock becoming unresponsive to commands, failing to recognize authorized credentials, or displaying errors. In such cases, a reset can help resolve these issues by restoring the lock’s default settings and clearing any software glitches.

3. Revoking Access for Previous Users

If you need to revoke access for individuals who previously had permission to unlock your intelligent door lock, a reset is often necessary. For example, if a tenant moves out or an employee leaves your company, you’ll need to reset your lock to ensure they no longer have access to your property. Resetting the lock clears all user PINs, effectively removing any previous users from the lock’s memory.

4. Security Concerns

In certain situations, such as a security breach or suspicion of unauthorized access, a reset may be necessary to reinforce the security of your premises. By resetting the lock, you ensure that any potentially compromised credentials or unauthorized entries are invalidated, offering peace of mind and enhanced security.

5. Routine Maintenance

Resetting your smart door lock from time to time can also be part of regular maintenance and upkeep. It allows you to start fresh, ensuring optimal performance and minimizing the risk of accumulated errors or issues over time, which helps maintain the longevity and reliability of your lock. 

How to Reset Your Smart Door Lock?

Different smart lock brands have different solution to factory settings. Please consult the corresponding smart lock supplier or read the instruction manual for specific steps. The following lock reset steps are for reference only: 

Step 1: Locate the battery box

Most locks’ reset key will be inside the battery compartment, so you need to find the battery box first. Different smart locks have different battery box positions, you can check the lock manual to find out where the battery box is located.

Step 2: Remove the battery cover

After finding the battery box, you will need a screwdriver, usually a cross-head screwdriver, to loosen the battery cover screw and remove the battery cover.

Step 3: Find the factory reset button

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Most intelligent locks have a factory reset button, usually located in the battery box. You need to observe your battery box and find the reset lock button. Press the button to start the reset process. The button’s location may vary depending on the lock, so please consult the manufacturer’s instructions to find it.

Step 4: Press and hold the reset button

Once you find the reset button, long press the “set” key for five seconds. If the button is recessed, you may need to use a reset needle, paper clip, or other small tool to press it.

Step 5: Wait for the lock to finish the resetting process

After holding the “SET” key for the required time, the lock system will automatically enter initialization. When you hear the voice prompt: “di, di, successfully”, it means that you have set the factory defaults success. This process may take a few seconds, so please be patient.

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Step 6: Test the lock

After completing the setup process, test the lock to ensure it works properly. Once the YGS door lock is initialized successfully, any fingerprint, card, or password 123456 can unlock it.

VIDEO: Back to the factory status and user code settings. 

What Should Be Considered After Resetting?

After resetting your smart door lock, there are several important considerations to keep in mind. Here are some key points to consider:

Add Management Information Promptly

The original default setting of the lock typically erases all the information previously recorded in the lock, including key card access, user code access, fingerprint access, or other access methods. 

For the safety of your building, you need to follow the manufacturer’s instructions to add new users and assign appropriate access privileges in time. 

Security Management

Security management is one of the primary considerations after resetting your smart door lock. Take the opportunity to review and update your security management practices. Reassess who should have access to your property, and use more stringent access controls to enhance security. 

Device Integration and Connectivity

If your smart electronic lock is part of a larger smart home system or integrated with other devices, ensure that the integration is reestablished after the reset.

Reconnect the entry door lock to any associated mobile apps, smart hubs, or home automation systems as required. Verify that the lock is properly communicating with the connected devices and that all desired functionalities are restored.

Documentation and Record Keeping

Maintain a record of the new access credentials, including key cards, lock codes, or any other registered methods. Keep a backup of this information in a secure location, separate from the lock itself, for future reference or in case of any issues.

Smart Lock Troubleshooting and Common Issues

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While resetting your smart door lock can resolve many problems, there may be instances where additional troubleshooting is required. Here are some common smart door lock problems that you may encounter and steps to troubleshoot them:

Lock Not Responding to Commands

  • Check the battery levels and replace them if needed.
  • Confirm that you are using the correct credentials or access method to operate the lock.
  • Verify that the lock is within range of any connected devices or hubs, especially if using a wireless or Bluetooth-enabled lock.
  • Restart the lock by removing and reinserting the batteries or power source.

If the issue persists, consult the manufacturer’s troubleshooting guide or contact their customer support for further assistance.

Inconsistent Lock Performance

  • Check for any physical obstructions or debris that may hinder the lock’s operation. Clean the lock and surrounding area if necessary.
  • Verify that the lock’s firmware is up to date. Check the manufacturer’s website or mobile app for any available updates and follow the instructions to install them.
  • Recover the factory default setting if necessary, as outlined in the previous default factory setting steps of this guide.

Difficulty Registering or Adding Credentials

  • Ensure that you are following the correct procedure for registering new credentials, as outlined in the user guide.
  • Double-check that the credential you are trying to add is compatible with the lock. Some locks may only support specific types of credentials, such as key cards or fingerprints.
  • Clean the surface of the lock’s fingerprint reader or card scanner and keep your finger dry to ensure optimal recognition.

If the issue persists, try registering the credential using a different method (e.g., using a different card or a different finger for fingerprints) to determine if the problem lies with the credential or the lock itself.

Connectivity or Integration Problems

  • If your smart lock is connected to a smart home system or mobile app, verify that all devices and software are updated to the latest versions.
  • Check the network connectivity and ensure that the lock is connected to the correct Wi-Fi network or hub.
  • Restart the lock and any connected devices, such as routers or smart hubs, to establish a fresh connection.

Remember, troubleshooting steps can vary depending on your specific lock model and the accompanying software or system. Always refer to the manufacturer’s instructions or online resources for detailed troubleshooting steps and guidelines. If necessary, reach out to the manufacturer’s customer support for personalized assistance in resolving any persistent issues with your smart door lock.

What are the best practices for smart door lock maintenance?

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Maintaining your smart door lock is essential to ensure its optimal performance, longevity, and security. Here are some best practices for smart door lock maintenance:

By adhering to these best practices, you can keep your smart door lock in optimal condition, minimize the risk of malfunctions or security vulnerabilities, and prolong its lifespan. Regular maintenance and care will help ensure reliable performance and enhance the security of your property.

Regular Cleaning

Regular cleaning of your smart lock will help ensure the proper operation of the lock and prolong its lifespan. About cleaning your smart lock, please note: 

  1. Clean the exterior of the lock and its components regularly using a soft, lint-free cloth.
  2. Avoid using harsh chemicals or abrasive cleaners that could damage the lock’s surface or functionality.
  3. Especial is fingerprint door locks, pay special attention to the fingerprint reader or key card scanner, keeping them clean and free from dust, dirt, or smudges.

Battery Maintenance

Monitoring the battery levels of your smart door lock regularly is essential for lock maintenance. Replace the batteries with fresh ones as soon as you notice a low battery warning or a decrease in lock performance. We recommend using high-quality batteries with reputable brands to ensure a reliable power supply and prevent potential issues.

Software and Firmware Updates

Check for any firmware or software updates released by the manufacturer. Follow the manufacturer’s instructions to download and install updates. Keeping your smart lock’s firmware up to date helps ensure optimal performance, security, and compatibility with other devices or systems.

Secure Network Connection

If your smart door lock connects to your home network, ensure that your network is secure. Use a strong, unique password for your Wi-Fi network and change it periodically. And regularly update your router’s firmware to patch any security vulnerabilities.

Monitoring and Alerts

Take advantage of any monitoring features or alerts provided by your smart door lock. Enable notifications for events such as failed access attempts, low battery, or unusual lock activity. Regularly review these notifications to stay informed about the lock’s status and any potential security concerns.

Professional Inspection

Consider scheduling periodic professional inspections or maintenance checks for your smart door lock. Professional locksmiths or authorized service providers can assess the lock’s condition, perform any necessary adjustments, and ensure proper functionality.


Knowledge Extension

The above are all the specific steps and related knowledge about resetting your home locks and apartment locks. If you also want to know about resetting hotel locks, the following text may give you some tips.

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Hotel locks are different from home locks because they cannot operate independently and require the use of a complete hotel lock management system. Therefore, the steps for resetting home locks are not applicable to hotel locks. Generally speaking, it only requires issuing and recovering cards on the system to complete the hotel door lock reset process.

As a hotel guest, you rarely need to proactively request to reset the door lock unless you encounter the following situations:

  1. Lost room card.
  2. Room card left in the room.
  3. Room card has been replaced.
  4. Suspicion of someone entering the room.
  5. Other reasons.

As guests, we cannot reset the room door lock ourselves. Therefore, you need to seek help from hotel staff and they will directly help you replace your room card.

For hotel lock owners, resetting the door lock is mainly due to guest check-in and check-out or when the lock needs to be replaced.

In the first case, simply operation on the system and the use of cards and card issuers to complete.

The second case is relatively more complicated, involving the unbinding of the lock and system, hotel door lock replacement, and re-binding, among others.

For more details on replacing your hotel door locks, you can refer to this article:

Hotels: how to replace door lock?


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With more than 20 years of smart lock experience, YGS could provide a set of hotel door lock management solutions for your hotel business.

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